Refund policy

Returns, Replacements & Refunds

What is your return policy?

Each Fieldmark map is printed specifically for your order, so we do not accept returns or exchanges simply because you changed your mind, ordered the wrong size or frame, or no longer want the product.

If your map arrives damaged, defective, misprinted, or incorrect, however, we'll make it right. Contact us within 30 days of delivery with:

• Your order number
• A description of the problem
• A few clear photos, including a photo of the entire map or frame

We'll review the issue and, when appropriate, send you a replacement at no cost or issue a refund. You generally won't need to ship a damaged item back to us.

Can I exchange my map for another size or frame?

Because maps are produced individually for each order, we don't currently offer exchanges for a different size, frame, or design.

How are refunds issued?

Approved refunds are returned to the original payment method used for your purchase. Depending on your bank or card issuer, it may take several business days for the refund to appear.